BEST WESTERN HOTEL INTERNATIONAL ANNECY ***

FREQUENTLY ASKED QUESTIONS

How can I book my room?

You can reserve your room directly on our web site. We guarantee you the best rate available. You can also contact us directly by telephone: 04 50 52 35 35 or by e-mail: reservation@bestwestern-hotelinternational.com

 

Can I choose the type of bed in my room?

Yes, but check the room descriptions to find out the specifics in each room category.

 

Are room rates per person or per room?

Rates are by room and per night.

 

Can I pay for my stay in advance?

Yes, directly with your reservation on our secure web site or by contacting the hotel directly at reservation@bestwestern-hotelinternational.com

 

Are there non-smoking rooms?

Yes

 

Are there smoking rooms?

No, but you can ask for a room with a balcony.

 

How late can I arrive?

A receptionist welcomes you 24h/24 so you can arrive at any time after 2 pm.

 

What can I do with my luggage if I arrive before 2 pm?

We can store your luggage until your room is ready

 

How late can I keep my room?

Until 12 noon

 

Can I leave my luggage in a locker?

Yes

 

Is it necessary to book to use the hotel garage?

No, it depends on the places available when you arrive (18 places). Warning! The car-park’s access ramp is narrow and cannot accommodate 4X4 and other wide vehicles.

 

How much does the car park cost?

€8 for 24 hours

 

Is there a public car park nearby?

Yes, the Chevêne car park is 100 metres away (rate €0.80 per hour by day and €0.40 per hour at night, with free parking on Sundays and public holidays).

We can provide a ticket which will allow you to park your car free between 9 pm and 8 am. Ask for it at reception.

 

Can park my car in front of the hotel to unload my luggage?

Yes, we have a drop-off parking space.

 

Can I come with my dog or cat?

Yes, with a supplement of €7 per animal per day.

 

Is there a lift?

Yes

 

Is there air conditioning in the rooms?

Yes

 

Can I log on to Internet if I don’t have my laptop computer?

Yes, we provide an internet terminal in the bar

 

Is there a broadband internet connection in the rooms?

Yes, with free WIFI.

 

Are there some rooms quieter than others?

Yes, facing the courtyard. However, all our rooms are very well sound insulated.

 

How can I book them?

By contacting us directly: reservation@bestwestern-hotelinternational.com

 

Do the rooms have a balcony or a terrace?

Some do, yes. Please check with us for availability.

 

Does the hotel have rooms for disabled?

Yes

 

What languages are spoken at reception?

French, English, Spanish, Italian.

 

We will be coming with a child, can you add an extra bed in the room?

Yes but only in superior grade rooms. Otherwise we also have more spacious triple rooms.

 

Is there a supplement for the extra bed?

Yes, the supplement is €14 per night

 

Do you have baby beds available?

Yes, without supplement up to 3 years old

 

Do you have a high chair for breakfast?

Yes

 

Do you have a bottle warmer?

No, but you can ask one of our serving staff to warm the bottle

 

Should I bring my own hair dryer?

No, you don’t need to, you will find a hair dryer in the desk of your room

 

Do I need to bring an iron?

No, we can lend you one.

 

Can I get a wake-up call in the morning?

Yes, by contacting reception.

 

Do you have a safe in the room?

Yes with code

 

Are there international TV stations? If so which ones?

Yes, BBC World, Canal 24 Horas, CNBC Europe, EURONEWS, MTV AUSTRIA, RAI 1, RAI 2, RAI 3, RAIMED, RUSSIA TODAY, TELESUN, TVE International.

 

Is there a direct line telephone in the room?

Yes

 

Is there an answering machine?

No. Messages are taken by the receptionists who give them to you with your key.

 

Is there a mini-bar in the room ?

No, however our Bar Le Jazz is at your disposal from 6:30 till 9:30 pm. You can also order drinks to be served in your room from reception.

 

Is breakfast included in my rate?

That depends on your reservation. You should check the details of your confirmation.

 

What kind of breakfast do you offer?

An American style buffet breakfast with savoury and sweet products, hot and cold.

 

What time is breakfast served?

From 7 to 10 am.

 

Does the hotel have a restaurant?

Yes, open from Monday to Friday for your lunches and from Monday to Sunday for dinner.

 

What are the lunchtime service times?

From 12 noon to 1:30 pm

 

What are the dinner service times?

From 7 to 9:30 pm

 

Do you offer fixed menus?

Yes, 3 fixed menus are available at lunchtime: plat du jour or Menu Express (2 courses) or Menu du Jour (3 courses). You can consult the blackboard at the entrance to the restaurant. In the evening a seasonal menu is available as well as a 3-course discovery menu for €22.

 

Should I reserve my table in the restaurant in advance?

Exactly, you can reserve your table at the same time as your room by sending an e-mail to reservation@bestwestern-hotelinternational.com

 

Is there a gym in the hotel?

Yes, a fitness room is freely accessible from 8 am to 9 pm

 

Is there a SPA? 

Yes with jacuzzi and Turkish bath

 

Is there a charge for admission to the SPA ?

Yes, it is €8 inc. VAT per person

 

What are the SPA’s opening times?

From 10 am to 8 pm

 

Do you offer treatments?

Yes, two treatment cubicles are at your disposal, our beauticians offer different facials and bodycare treatments (scrubs, massage…). You can consult the list of treatments at reception and make an appointment. Our receptionist will help you.

 

What cosmetics are used for the treatments?

We work with two brands: La Sultane de Saba and Thalgo.

 

Is there a swimming pool?

No, the Marquisats summer swimming is nearby and is open from May to early September.

 

I have never been to Annecy. Will there be someone to help me find my way?

Yes, the receptionists will be happy to guide to and advise you for your outings. We also provide you with a town plan.

 

Do you offer a shuttle service from and to the airport?

Yes we can book a transfer for you. Contact us directly by e-mail reservation@bestwestern-hotelinternational.com

 

What is the average price for a taxi from Geneva Airport?

About €100

 

How can I send my comments to the management?

By sending an e-mail directly to direction@bestwestern-hotelinternational.com

 

How can I cancel my reservation?

Directly on our website with your reservation number. If you have any difficulty don’t hesitate to contact us: reservation@bestwestern-hotelinternational.com or 04 50 52 35 35.